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Post by richardmcdonaldwoods on Jan 26, 2020 11:00:07 GMT 1
I have been logging in and accessing the forums until very recently. Suddenly I am now unable to access them. Why?
The Envtex, Envshade and Feedbacks forums show green lights indicating the presence of unread posts. On choosing them, I receive the message 'Oops! there was an error. You do not have permission to access this forum'.
How can I regain access?
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Post by ggerolamo on Jan 28, 2020 9:40:00 GMT 1
The same goes for me too !?
Otherwise there will be no answer to any request - also on facebook no answer !
Extremely bad support and unfortunately very bad behaviour of the developers towards the paying customer :-(
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Post by MaximeK on Jan 28, 2020 11:43:10 GMT 1
Hello ! An announcement was made months ago that this forum would be replaced by a new one located on our new website: www.togaprojects.com/forumThis is also where Envdir redirects you and also where the website and user manual redirects you. Sorry if it was not clear enough that the forum location changed. I will try to make it clearer here. The same goes for me too !? Otherwise there will be no answer to any request - also on facebook no answer ! Extremely bad support and unfortunately very bad behaviour of the developers towards the paying customer :-( I'm sincerely sorry if you did not get an answer, I will check again if I missed a message but I honestly answered all facebook messages we received. However talking about extremly bad support is pretty harsh and I must have to disagree, we always received good comments about our support and that's what made us a strong team. |
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Post by ggerolamo on Jan 28, 2020 11:49:28 GMT 1
Sorry, didn't want to be harsh !
This 'new' forum does not seem to be very well visited !? Obviously the fewest know that this forum exists at all...
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Post by MaximeK on Jan 28, 2020 11:52:25 GMT 1
Sorry, didn't want to be harsh ! This 'new' forum does not seem to be very well visited !? Obviously the fewest know that this forum exists at all... No worries, I understand the frustration it may create and I probably was not clear enough about the fact that the forum moved. About the fact that the new forum is less visited, it seems a lot of users also uses facebook and mail and that may explains why. Also our products became much more stable with time than in the early days of TOGA projects. Please feel free to send us a message again on facebook or on the new forum. I'll quickly answer  |
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